PRIVACY POLICY

INTRODUCTION

MASTI MANCH INDIA ("Firm", "Platform", "we", "our" or "us") respects the privacy of its students, parents, teachers, visitors and all users of its educational services. Protecting personal information and maintaining user trust are fundamental principles of our organization. This Privacy Policy explains how we collect, use, process, store, share, retain and protect personal information when individuals access or use our website, mobile applications, learning management systems, AI-powered learning tools, live classes, recorded courses, assessments, support services and other educational offerings.

This Privacy Policy should be read together with our Terms of Use, Student Agreement, Teacher Agreement, Refund Policy, Child Safety Policy, AI Usage Policy and other policies published by MASTI MANCH INDIA. By accessing or using our Platform, users acknowledge that they have read and understood this Privacy Policy and agree to the processing of personal information as described herein, subject to applicable laws.

This Privacy Policy has been prepared with due regard to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules and regulations issued thereunder, CERT-In Directions, child protection laws and other applicable laws in force in India.

ABOUT MASTI MANCH INDIA

MASTI MANCH INDIA is an educational technology platform engaged in providing recorded courses, live classes, workshops, assessments, skill-development programs, AI-assisted learning solutions and related educational services. The Platform serves students, including minors, across multiple educational and professional learning domains such as computer education, artificial intelligence, coding, accounting, taxation, data analytics and other subjects.

The registered office of MASTI MANCH INDIA is situated at First Floor, 291/F-1, Sector 22, Gandhinagar, Gujarat – 382021, India. The official website of the Platform is www.mastimanch.com.

For the purposes of applicable data protection laws, MASTI MANCH INDIA acts as the Data Fiduciary or equivalent entity responsible for determining the purpose and means of processing personal information collected through the Platform.

APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy applies to all individuals who interact with MASTI MANCH INDIA in any capacity. This includes students enrolled in educational programs, parents and guardians of minor students, teachers and instructors, website visitors, prospective students, scholarship applicants, competition participants, corporate clients, institutional partners, affiliates, consultants, contractors and users of any AI-powered services provided by the Platform.

This Privacy Policy applies regardless of whether users access the Platform through a website, mobile application, desktop interface, live classroom environment, learning management system, chatbot, AI tutor, support portal or any future technology platform operated by MASTI MANCH INDIA.

DEFINITIONS

For the purposes of this Privacy Policy, the term "Personal Data" means any data relating to an identified or identifiable natural person. Personal Data may include information such as names, email addresses, mobile numbers, residential addresses, educational records, photographs, videos, payment information, account details and other information capable of identifying an individual.

The term "Child" refers to any individual below eighteen (18) years of age. The term "Parent" includes a parent, legal guardian or any person legally authorized to act on behalf of a Child.

The term "Data Principal" refers to the individual to whom Personal Data relates and shall have the meaning assigned under applicable data protection laws.

The term "Consent" means a free, specific, informed, unconditional and unambiguous indication of the individual's agreement to the processing of personal information for a specified purpose.

The term "Platform" includes all digital and physical educational services operated by MASTI MANCH INDIA, including websites, applications, learning systems, AI tools, educational content delivery systems, support channels and associated technologies.

INFORMATION WE COLLECT

MASTI MANCH INDIA may collect personal information directly from users when they create accounts, enroll in courses, participate in assessments, submit assignments, communicate with instructors, contact support teams, register for events, subscribe to newsletters, use AI-powered learning tools or otherwise interact with the Platform.

The information collected may include identity-related information such as full name, date of birth, age, gender, student identification details and other identifying information reasonably necessary for providing educational services. We may also collect contact information including email addresses, mobile numbers, residential addresses and communication preferences.

Where educational services are being provided, we may collect information relating to schools, colleges, academic qualifications, examination performance, learning progress, assessments, certifications, attendance records, assignments, project submissions and other educational data reasonably connected with the learning experience.

For students below eighteen (18) years of age, we may collect information relating to parents or guardians, including names, contact information, relationship details and other information reasonably necessary to verify parental authority and facilitate educational services.

Where payments are made through the Platform, we may collect billing information, transaction references, payment status, subscription details and purchase history. Payment card information is generally processed by authorized payment gateway providers and is not ordinarily stored by MASTI MANCH INDIA except to the extent necessary for lawful business operations and compliance requirements.

Teachers, instructors, consultants and business partners may be required to provide additional information including professional qualifications, bank account details, tax information, KYC documents, identity verification information and other information necessary for contractual and regulatory compliance.

Users may voluntarily provide additional information through assignments, projects, reviews, testimonials, feedback forms, surveys, support tickets, discussion forums, competitions, workshops, events and community activities. Such information may also be processed in accordance with this Privacy Policy.

INFORMATION COLLECTED AUTOMATICALLY

When users access the Platform, certain technical and usage information may be collected automatically through technological means. Such information may include device identifiers, browser information, operating system information, IP addresses, network information, access logs, security records, approximate geographic location derived from technical data, learning activity records, website navigation patterns, interaction history and performance metrics.

The Platform may also collect information relating to login activity, failed authentication attempts, fraud indicators, account security events and other information necessary for maintaining platform security, preventing unauthorized access and protecting users from cyber threats.

Such information helps us improve platform performance, personalize educational experiences, monitor security, prevent misuse, identify technical issues and maintain the reliability of our services.

INFORMATION RECEIVED FROM THIRD PARTIES

In certain circumstances, MASTI MANCH INDIA may receive information from third-party sources including payment gateway providers, educational institutions, corporate clients, scholarship sponsors, referral partners, technology service providers, AI service providers, verification agencies, government authorities and other lawful sources.

Such information may be combined with information already available to the Platform for purposes including identity verification, fraud prevention, educational service delivery, regulatory compliance, security management and improvement of user experience.

We process such information only to the extent reasonably necessary and in accordance with applicable laws.

CHILDREN'S PRIVACY

MASTI MANCH INDIA provides educational services to students who may be below eighteen (18) years of age. We recognize the importance of protecting children's privacy and maintaining a safe educational environment. Where required by law, we may obtain verifiable parental or guardian consent before collecting, using or processing a child's personal information.

The Platform implements additional safeguards designed to protect child users and endeavors to process children's information responsibly, lawfully and securely. We do not knowingly engage in activities prohibited under applicable child protection or data protection laws and strive to ensure that the educational experience remains safe, appropriate and beneficial for minor students.

Parents and guardians are encouraged to actively supervise their child's use of the Platform and to contact us if they have any concerns regarding the collection or use of personal information relating to a child.

PURPOSES OF PROCESSING PERSONAL INFORMATION

MASTI MANCH INDIA processes personal information only for legitimate, lawful and educational purposes connected with the operation of the Platform and the delivery of educational services. The information collected through the Platform may be used to create and manage user accounts, verify identities, process enrollments, administer subscriptions, conduct assessments, issue certificates, provide student support, facilitate communication between users and instructors, improve educational outcomes and maintain the overall functioning of the Platform.

Personal information may also be processed for managing attendance, monitoring learning progress, evaluating performance, conducting examinations, delivering educational content, providing personalized learning experiences and ensuring compliance with academic requirements. In addition, information may be used to detect fraud, prevent unauthorized access, investigate security incidents, enforce contractual obligations, comply with legal requirements and protect the rights, property and safety of users, instructors and the Platform.

Where users voluntarily participate in competitions, workshops, events, surveys, scholarship programs, mentorship initiatives or promotional activities, the information provided may be processed for administering such programs and communicating relevant updates.

The Platform may also process information for internal business purposes including quality assurance, analytics, service improvement, product development, customer relationship management, compliance audits, dispute resolution, risk management and operational planning.

CONSENT AND LEGAL BASIS FOR PROCESSING

MASTI MANCH INDIA seeks to process personal information in a lawful, fair and transparent manner. By registering on the Platform, enrolling in courses, creating accounts, using educational services, communicating with the Platform or otherwise interacting with our systems, users may provide consent for the processing of personal information for specified purposes.

Where consent is relied upon as the legal basis for processing, such consent may be obtained through account registration processes, enrollment forms, digital acceptance mechanisms, parental authorization procedures, application interfaces, electronic confirmations, checkbox acknowledgements, OTP verification processes or other lawful methods.

In addition to consent, personal information may also be processed where such processing is reasonably necessary for the performance of contractual obligations, compliance with legal requirements, protection of legitimate interests, safeguarding platform security, preventing fraud, responding to legal requests or carrying out educational activities reasonably expected by users.

Where applicable laws permit processing based upon legitimate uses or equivalent lawful grounds, MASTI MANCH INDIA may rely upon such grounds in accordance with legal requirements.

PARENTAL CONSENT FOR CHILDREN

Because the Platform provides educational services to students who may be below eighteen (18) years of age, parental or guardian participation forms an important part of our privacy framework. Where required by applicable law, MASTI MANCH INDIA may obtain verifiable consent from a parent or lawful guardian before collecting, using or processing personal information relating to a child.

Parents and guardians may be required to provide identifying information, contact details and confirmation of their authority to act on behalf of the child. The Platform may take reasonable measures to verify such authority and may request additional information where necessary to satisfy legal obligations or child safety requirements.

Parents and guardians may also receive communications relating to a child's educational activities, attendance, progress, assessments, support requests, safety concerns and account administration matters. The Platform reserves the right to suspend, restrict or terminate child accounts where necessary to protect the welfare of the child, comply with applicable laws or maintain platform integrity.

PERSONALIZED LEARNING AND EDUCATIONAL ANALYTICS

One of the objectives of MASTI MANCH INDIA is to provide an effective and personalized learning experience. To achieve this objective, the Platform may analyze educational interactions, learning patterns, assessment performance, attendance records, course engagement metrics, progress indicators and related information.

Such analysis may be used to recommend educational content, identify learning gaps, personalize study pathways, improve assessments, enhance student engagement, provide academic support and improve educational outcomes. Educational analytics may also be used to develop new features, improve instructional quality and optimize learning experiences across the Platform.

The Platform endeavors to use educational analytics responsibly and in a manner consistent with applicable privacy and data protection laws.

ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

MASTI MANCH INDIA may utilize Artificial Intelligence technologies to enhance educational services and improve user experiences. Such technologies may include AI tutors, AI chat assistants, AI-powered recommendation systems, automated assessment tools, adaptive learning engines, AI-generated summaries, AI-generated practice questions, educational analytics systems and future AI-enabled learning solutions.

Information provided by users may be processed by AI systems for the purpose of delivering educational assistance, generating personalized learning recommendations, supporting academic progress, improving user experiences and enhancing platform functionality.

While reasonable efforts are made to improve the accuracy and effectiveness of AI systems, users acknowledge that AI-generated outputs may occasionally contain inaccuracies, incomplete information or outdated content. Users are encouraged to independently verify important information and not rely exclusively upon AI-generated responses for critical decisions.

The Platform does not intentionally use AI systems to make solely automated decisions producing legal or similarly significant effects on users unless such processing is authorized by applicable law and appropriate safeguards are implemented.

COMMUNICATIONS AND NOTIFICATIONS

MASTI MANCH INDIA may communicate with users through email, SMS, WhatsApp, mobile application notifications, learning management system notifications, telephone calls, support platforms and other communication channels reasonably necessary for providing educational services.

Such communications may include enrollment confirmations, account notifications, attendance alerts, examination updates, course information, payment reminders, security alerts, support communications, platform announcements, policy updates, compliance notices and other service-related information.

Users may also receive educational newsletters, learning resources, event announcements, promotional offers, scholarship opportunities and information relating to educational services. Where required by law, users may be provided with options to manage communication preferences or withdraw consent for certain categories of communications.

Notwithstanding communication preferences, the Platform may continue to send communications that are necessary for account administration, legal compliance, security, educational operations or performance of contractual obligations.

IMPROVEMENT OF SERVICES AND RESEARCH

Information collected through the Platform may be used for research, statistical analysis, service enhancement, educational effectiveness studies, academic quality improvement, technological innovation and business development activities. Wherever reasonably practicable, information used for such purposes may be aggregated, anonymized, pseudonymized or otherwise processed in a manner designed to reduce privacy risks.

The insights generated through such activities may assist the Platform in improving educational methodologies, developing new learning tools, enhancing AI systems, optimizing content delivery and improving student outcomes.

Any research or analytical activity conducted by the Platform shall be carried out in accordance with applicable legal requirements and ethical standards.

FRAUD PREVENTION, SECURITY AND COMPLIANCE

The Platform may process personal information to detect, prevent and investigate fraud, cyber threats, unauthorized access attempts, identity theft, misuse of services, academic misconduct, examination malpractice, payment irregularities and other activities that may adversely affect users or the Platform.

Personal information may also be processed to comply with legal obligations, respond to lawful requests from regulatory authorities, enforce contractual rights, resolve disputes, conduct internal investigations and maintain compliance with applicable laws, court orders, governmental directives and regulatory requirements.

Such processing is essential for protecting users, safeguarding platform infrastructure and ensuring the continued integrity of educational services.

SHARING OF PERSONAL INFORMATION

MASTI MANCH INDIA does not sell personal information of students, parents, teachers or other users. However, in the ordinary course of operating an educational technology platform, it may be necessary to share personal information with selected third parties for legitimate educational, operational, legal, compliance and security purposes.

Personal information may be shared with instructors, academic mentors, assessment evaluators, examination partners, technology service providers, cloud hosting providers, payment gateway operators, communication service providers, analytics providers, customer support partners, cybersecurity consultants, legal advisors, auditors and other service providers engaged by the Platform. Such sharing shall be limited to information reasonably necessary for the relevant purpose and shall be subject to contractual, legal or operational safeguards designed to protect personal information.

The Platform may also disclose personal information where required to comply with applicable laws, court orders, regulatory requirements, governmental requests, law enforcement investigations or legal proceedings. Personal information may additionally be disclosed where reasonably necessary to protect the rights, property, safety, security or legitimate interests of the Platform, its users or the public.

In the event of a merger, acquisition, business restructuring, investment transaction, asset transfer, corporate reorganization or similar business event, personal information may be transferred as part of the relevant transaction, subject to applicable legal requirements and appropriate safeguards.

THIRD-PARTY SERVICE PROVIDERS

MASTI MANCH INDIA relies upon various third-party service providers to operate and improve its educational services. These service providers may assist with hosting infrastructure, cloud storage, content delivery networks, payment processing, communication systems, cybersecurity, analytics, customer support, identity verification, educational tools, artificial intelligence services and other operational functions.

Such service providers may process personal information on behalf of the Platform strictly in accordance with contractual instructions, confidentiality obligations and applicable laws. The Platform endeavors to engage reputable service providers that implement reasonable security measures and privacy protections appropriate to the nature of the information being processed.

While reasonable care is exercised in selecting service providers, the Platform cannot guarantee the independent actions of third parties and users acknowledge that certain processing activities may necessarily involve third-party systems and infrastructure.

INTERNATIONAL DATA TRANSFERS

MASTI MANCH INDIA primarily intends to process and store personal information within India. However, certain technology providers, cloud infrastructure providers, communication systems, analytics tools, AI systems or service partners may operate servers, facilities or support functions located outside India.

Accordingly, personal information may be transferred to, stored in or processed in jurisdictions outside India where such transfers are necessary for providing services, maintaining operations, ensuring business continuity or utilizing globally available technology infrastructure.

Where international transfers occur, the Platform shall endeavor to implement reasonable safeguards consistent with applicable legal requirements and shall seek to ensure that personal information receives an appropriate level of protection.

Users acknowledge that privacy laws and data protection standards may vary across jurisdictions and consent to such transfers to the extent necessary for the operation of the Platform and permitted under applicable laws.

DATA RETENTION

MASTI MANCH INDIA retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce contractual rights and maintain educational records.

Educational records, assessment results, attendance records, certifications, account information, support communications, security logs and transactional information may be retained for varying periods depending upon operational requirements, legal obligations, regulatory requirements, audit requirements and legitimate business interests.

In certain circumstances, information may be retained beyond the active relationship between the user and the Platform where retention is necessary for compliance, dispute resolution, fraud prevention, legal defense, educational verification or preservation of records.

Upon expiration of applicable retention periods, personal information may be deleted, anonymized, aggregated, archived or otherwise processed in accordance with internal retention policies and legal requirements.

DATA SECURITY MEASURES

MASTI MANCH INDIA recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction. The Platform implements technical, administrative, contractual and organizational safeguards designed to protect personal information and maintain the security of educational services.

Such measures may include access controls, encryption technologies, authentication systems, security monitoring, vulnerability management, audit logging, network security controls, secure software development practices, incident response procedures and employee confidentiality obligations.

Access to personal information is generally restricted to authorized personnel, instructors, service providers and representatives who require such access for legitimate educational, operational or compliance purposes.

Notwithstanding these measures, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure. Accordingly, while the Platform endeavors to implement commercially reasonable safeguards, absolute security cannot be guaranteed.

CERT-In COMPLIANCE AND CYBERSECURITY OBLIGATIONS

MASTI MANCH INDIA is committed to maintaining appropriate cybersecurity standards and may implement security practices consistent with applicable CERT-In directions, cybersecurity advisories and industry standards.

The Platform may monitor system activity, investigate suspicious behavior, maintain security logs, analyze threat indicators and take preventive or corrective action where necessary to protect users and infrastructure.

Users are expected to maintain the confidentiality of account credentials, promptly report suspected security incidents and cooperate with reasonable security measures implemented by the Platform.

Where legally required, cybersecurity incidents, data breaches or security events may be reported to competent authorities, regulators, service providers or affected individuals in accordance with applicable legal requirements.

DATA BREACH RESPONSE

In the event of an actual or suspected data breach, cybersecurity incident, unauthorized disclosure, unauthorized access or compromise of personal information, MASTI MANCH INDIA may initiate an incident response process designed to investigate, contain, mitigate and remediate the incident.

Depending upon the nature and severity of the incident, the Platform may undertake activities including forensic investigation, risk assessment, system remediation, notification of affected users, engagement of cybersecurity experts, cooperation with regulatory authorities and implementation of corrective measures.

Where required by applicable law, affected individuals and relevant authorities may be notified within legally prescribed timelines or within a reasonable period after the Platform becomes aware of the incident.

The Platform reserves the right to take any action reasonably necessary to protect users, systems, educational services and personal information during a security incident.

RIGHTS OF USERS UNDER APPLICABLE DATA PROTECTION LAWS

Subject to applicable laws, users may possess certain rights regarding their personal information. Depending upon the circumstances and applicable legal requirements, such rights may include the right to obtain information regarding processing activities, access personal information, request correction of inaccurate information, update information, withdraw consent where consent forms the basis of processing, request deletion of personal information and seek redressal of grievances relating to privacy matters.

Certain rights may be subject to legal limitations, contractual obligations, educational record requirements, compliance requirements, fraud prevention considerations and legitimate interests recognized under applicable law.

Where requests are received from users, MASTI MANCH INDIA shall endeavor to review and respond to such requests within reasonable timelines and in accordance with applicable legal requirements.

The Platform may require reasonable verification of identity before processing privacy-related requests in order to protect users and prevent unauthorized access to personal information.

GRIEVANCE REDRESSAL AND PRIVACY CONTACT

Users who have questions, concerns or complaints regarding privacy, personal information or data protection matters may contact the designated privacy or grievance contact details published by MASTI MANCH INDIA from time to time.

The Platform shall endeavor to investigate and address privacy-related concerns in a fair, transparent and reasonable manner. Where required by applicable laws, users may also be entitled to pursue remedies before competent regulatory authorities or other forums available under law.

MASTI MANCH INDIA encourages users to first contact the Platform directly so that concerns may be addressed efficiently and effectively.

COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES

To improve user experience, enhance platform functionality, maintain security and understand how educational services are used, MASTI MANCH INDIA may utilize cookies, pixels, software development kits, web beacons, session identifiers, local storage technologies and similar tracking mechanisms.

These technologies help the Platform recognize returning users, maintain login sessions, personalize learning experiences, remember preferences, measure engagement, improve content delivery, prevent fraud and monitor platform performance. Such technologies may also assist in understanding user interactions with courses, assessments, AI systems and educational content.

Users may control certain tracking technologies through browser settings, device preferences or other available mechanisms. However, disabling cookies or similar technologies may adversely affect platform functionality, authentication processes, personalization features and educational services.

The Platform may publish a separate Cookie Policy from time to time, and such policy shall form an integral part of this Privacy Policy.

ANALYTICS AND PLATFORM IMPROVEMENT

MASTI MANCH INDIA continuously seeks to improve educational quality, learning outcomes and platform performance. To achieve these objectives, the Platform may collect and analyze information relating to user interactions, learning behavior, attendance patterns, assessment performance, content engagement, navigation behavior, technical performance and other usage metrics.

Such information may be used to evaluate educational effectiveness, identify learning gaps, improve course design, optimize platform performance, enhance student support systems, improve instructor effectiveness and develop future educational services.

Where reasonably practicable, analytical activities may involve aggregated, anonymized or pseudonymized information in order to reduce privacy risks while preserving valuable educational insights.

The Platform may also utilize analytics tools provided by third-party service providers to measure website traffic, user engagement, performance indicators and operational metrics necessary for managing educational services.

ARTIFICIAL INTELLIGENCE GOVERNANCE AND DATA PROCESSING

MASTI MANCH INDIA may use Artificial Intelligence technologies as part of its educational ecosystem. Such technologies may include AI tutors, conversational assistants, recommendation engines, adaptive learning systems, automated assessment tools, AI-generated summaries, AI-generated educational content, AI-powered search functions and future AI-enabled educational solutions.

Information provided by users may be processed by AI systems for purposes including educational assistance, personalization, academic support, learning recommendations, automated feedback, content generation, platform improvement and enhancement of educational experiences.

The Platform endeavors to ensure that AI technologies are used responsibly, ethically and in accordance with applicable laws. AI systems are intended to supplement educational services and are not designed to replace professional legal, tax, medical, financial or other regulated professional advice.

Users acknowledge that AI-generated outputs may occasionally contain inaccuracies, incomplete information, outdated information or unintended results. Important decisions should not be based solely upon AI-generated outputs without independent verification.

The Platform may utilize anonymized, aggregated or de-identified educational interactions to improve AI systems, educational models and learning technologies, provided such activities are carried out in accordance with applicable legal requirements and privacy safeguards.

The Platform shall not knowingly use personal information in a manner prohibited by applicable data protection laws or child protection laws.

EDUCATIONAL RECORDS AND LEARNING HISTORY

MASTI MANCH INDIA may maintain educational records relating to student enrollment, attendance, assessments, assignments, certifications, project submissions, academic performance, participation history, competition results and other educational activities conducted through the Platform.

Such records may be used for educational administration, student support, certification issuance, verification requests, academic analysis, dispute resolution, fraud prevention, compliance requirements and quality assurance purposes.

Educational records may continue to be retained after completion of courses or termination of accounts where reasonably necessary for verification, regulatory compliance, legal defense, audit purposes or legitimate educational interests.

Students and parents should understand that certain educational records may need to be preserved for extended periods in order to support future verification requests and compliance obligations.

TESTIMONIALS, REVIEWS AND SUCCESS STORIES

Students, parents, teachers and other users may voluntarily submit testimonials, reviews, ratings, feedback, success stories, competition achievements, certification achievements, project outcomes and similar content relating to their experiences with the Platform.

Where such content is voluntarily provided, MASTI MANCH INDIA may process, publish, display, reproduce, distribute and utilize such content for educational, operational, marketing, promotional, investor-relations and business-development purposes, subject to applicable legal requirements and consent obligations.

The Platform may make reasonable editorial changes for formatting, grammar, length, clarity or presentation while preserving the overall substance of the content.

Users remain responsible for ensuring that information voluntarily submitted by them is accurate and does not violate the rights of third parties.

PHOTOGRAPHS, VIDEOS, AUDIO RECORDINGS AND LIVE CLASS RECORDINGS

Educational activities conducted through the Platform may involve live classes, webinars, workshops, competitions, mentoring sessions, doubt-solving sessions and community events. Such activities may be recorded for educational, operational, compliance, security, training and quality assurance purposes.

Accordingly, photographs, audio recordings, video recordings, screen recordings, classroom participation, chat interactions, questions asked during sessions and other educational interactions may be captured and processed by the Platform.

Such recordings may subsequently be used for educational delivery, future course development, instructor training, quality review, dispute resolution, academic support, compliance requirements and other legitimate educational purposes.

Where required by applicable law, additional consent may be obtained before using photographs, videos or recordings for promotional or marketing purposes, particularly in relation to child users.

Parents and guardians acknowledge that educational recordings are often an essential component of modern online learning and may be necessary for effective educational delivery and student support.

MARKETING COMMUNICATIONS

MASTI MANCH INDIA may communicate information regarding courses, educational programs, scholarships, workshops, competitions, new features, platform updates, special offers, events, certifications and other educational opportunities that may be relevant to users.

Such communications may be delivered through email, SMS, WhatsApp, mobile applications, website notifications, learning management systems, social media channels or other lawful communication channels.

Where required by applicable law, users may be provided with options to opt out of certain promotional communications. However, users may continue to receive communications necessary for account administration, educational delivery, security, compliance, payments, support and contractual performance.

The Platform may maintain records of communication preferences and opt-out requests in order to comply with legal requirements and user preferences.

WHATSAPP, SMS AND ELECTRONIC COMMUNICATIONS

Users who provide mobile numbers, email addresses or other contact details consent to receiving communications relating to educational services, account administration, course delivery, support requests, security notifications, compliance matters, payment reminders and operational updates.

The Platform may utilize third-party communication service providers for sending such communications. Delivery of communications may depend upon telecommunications providers, internet service providers, device settings and other factors outside the Platform's direct control.

Users are responsible for ensuring that contact information remains current and accurate. Failure to update contact details may affect delivery of important educational, security or compliance-related communications.

COMPETITIONS, EVENTS AND SCHOLARSHIP PROGRAMS

From time to time, MASTI MANCH INDIA may organize competitions, scholarship programs, hackathons, educational challenges, talent assessments, workshops, seminars, webinars and other events. Participation in such programs may require collection and processing of additional information including application details, academic information, submissions, project work, photographs, videos, performance metrics and evaluation records.

Such information may be used for administering programs, evaluating participants, announcing results, awarding prizes, issuing certificates, conducting audits, preventing fraud, complying with legal obligations and promoting educational initiatives.

Information relating to winners, rankings, achievements and recognized participants may be published in accordance with applicable laws and consent requirements.

Participation in competitions, scholarship programs and events shall be subject to any additional terms, conditions, rules or policies applicable to the relevant program.

DATA PRINCIPAL RIGHTS

MASTI MANCH INDIA recognizes and respects the rights available to individuals under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and any future amendments thereto. Subject to applicable legal requirements, users may have the right to seek information regarding the processing of their personal information, request access to personal information maintained by the Platform, seek correction of inaccurate or incomplete information, update information that has become outdated and request deletion of personal information where such deletion is permitted under law.

The exercise of these rights may be subject to verification of identity, legal obligations, contractual requirements, educational record retention requirements, fraud prevention measures, security considerations and other legitimate grounds recognized under applicable laws.

Where a request cannot be fully complied with due to legal or operational requirements, the Platform may provide an explanation to the extent reasonably permissible under applicable law.

WITHDRAWAL OF CONSENT

Where personal information is processed on the basis of consent, users may withdraw such consent at any time by contacting the Platform through the designated communication channels or by using mechanisms made available through the Platform.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal. Users acknowledge that withdrawal of consent may affect the availability, functionality or continuation of certain educational services and may result in suspension, restriction or termination of access where processing is necessary for providing the requested services.

Certain categories of information may continue to be processed notwithstanding withdrawal of consent where such processing is required for compliance with legal obligations, dispute resolution, fraud prevention, security purposes, educational record maintenance or other lawful purposes recognized under applicable law.

CORRECTION, UPDATE AND ERASURE REQUESTS

Users are encouraged to maintain accurate and current information within their Platform accounts. Requests for correction, updating or deletion of personal information may be submitted through designated support channels.

Upon receipt of a valid request, MASTI MANCH INDIA shall endeavor to review the request and take appropriate action within a reasonable period, subject to verification requirements and applicable legal obligations.

The Platform reserves the right to retain information where retention is necessary for educational records, examination history, certification verification, compliance obligations, dispute resolution, fraud prevention, cybersecurity requirements, contractual enforcement or other legitimate business purposes.

Deletion of information may not always result in complete removal from backup systems, archived records or legally required retention systems, although reasonable efforts shall be made to manage such information in accordance with applicable laws.

GRIEVANCE REDRESSAL MECHANISM

MASTI MANCH INDIA is committed to addressing privacy concerns in a fair, transparent and timely manner. Users who have questions, concerns or complaints relating to personal information, privacy practices, data protection matters or this Privacy Policy are encouraged to contact the Platform through the designated grievance mechanism.

The Platform shall endeavor to acknowledge and review privacy-related grievances within reasonable timelines and to take appropriate action based upon the facts and circumstances of each matter.

Users are encouraged to provide sufficient information to enable effective investigation and resolution of concerns. The Platform may request additional information where reasonably necessary to verify identity, understand the nature of the complaint or comply with legal requirements.

DATA PROTECTION AND PRIVACY CONTACT

For privacy-related inquiries, requests, complaints or notices, users may contact MASTI MANCH INDIA through the contact details published on the Platform from time to time.

Until otherwise updated, privacy-related communications may be directed to:

The Platform reserves the right to update contact information and designate different officers, representatives or departments responsible for privacy and data protection matters.

CROSS-BORDER DATA TRANSFERS

While MASTI MANCH INDIA primarily seeks to store and process information within India, certain services, technologies, infrastructure providers, cloud environments, communication systems, artificial intelligence tools or support functions may involve processing activities outside India.

Where personal information is transferred across borders, the Platform shall endeavor to implement reasonable safeguards designed to protect personal information and comply with applicable legal requirements.

Users acknowledge that laws relating to privacy, cybersecurity, data protection and governmental access to information may vary between jurisdictions and consent to such transfers to the extent necessary for providing services and operating the Platform in accordance with applicable law.

The Platform shall take commercially reasonable measures to engage service providers that maintain appropriate privacy and security standards.

BUSINESS TRANSFERS, RESTRUCTURING AND SUCCESSION

MASTI MANCH INDIA may undergo restructuring, reorganization, conversion, succession, merger, acquisition, investment transactions, business transfers or other corporate or commercial events in the future.

In connection with such events, personal information may be transferred, disclosed, assigned or otherwise made available to prospective or actual investors, acquirers, successors, lenders, advisors, auditors or transaction participants, subject to confidentiality obligations and applicable legal requirements.

Users acknowledge that such transfers may be necessary for continuity of educational services, business operations and organizational growth.

Any successor entity shall be expected to continue processing personal information in a manner substantially consistent with applicable legal obligations and contractual commitments.

PRIVACY POLICY UPDATES

Technology, educational services, legal requirements and business operations evolve over time. Accordingly, MASTI MANCH INDIA reserves the right to amend, revise, update or replace this Privacy Policy at any time.

Material changes may be communicated through website notices, platform notifications, email communications, mobile application notifications or other reasonable communication channels.

Continued use of the Platform after publication of revised versions shall constitute acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

Users are encouraged to review this Privacy Policy periodically to remain informed regarding the Platform's privacy practices.

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to privacy matters, data protection issues, processing of personal information or interpretation of this Privacy Policy shall be subject to the dispute resolution mechanisms, arbitration provisions and jurisdiction clauses contained in the applicable Terms of Use, Student Agreement, Teacher Agreement or other governing contractual documents of MASTI MANCH INDIA.

Subject to applicable laws, the courts located at Gandhinagar, Gujarat, India shall have jurisdiction over matters not subject to arbitration.

SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable by a court, tribunal or competent authority, such determination shall not affect the validity, legality or enforceability of the remaining provisions, which shall continue in full force and effect.

ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the complete privacy notice of MASTI MANCH INDIA relating to the collection, use, processing, disclosure, storage, retention and protection of personal information through the Platform.

This Privacy Policy should be read together with the Platform's Terms of Use, Student Agreement, Teacher Agreement, Refund Policy, Child Safety Policy, Cookie Policy, AI Usage Policy and any other policies published by the Platform from time to time.

In the event of any inconsistency between this Privacy Policy and mandatory provisions of applicable law, the applicable law shall prevail to the extent of such inconsistency.

USER ACKNOWLEDGEMENT

By accessing, using, registering with or otherwise interacting with MASTI MANCH INDIA, users acknowledge that they have read and understood this Privacy Policy and consent to the collection, use, processing, storage, disclosure and protection of personal information in the manner described herein, subject to applicable legal requirements.

Where a user is below eighteen (18) years of age, the parent or lawful guardian acknowledges and agrees to this Privacy Policy on behalf of the child to the extent required by applicable law.

Effective Date : 7 July 2026 , Last Updated : 7 July 2026